Return & Exchange Policy
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Return Policy
Opening/Unboxing Video is Mandatory:
- Customers must record a clear and continuous unboxing/opening video while receiving and opening the parcel.
- If an opening/unboxing video is not available, the return or exchange request will not be accepted.
- In case of a damaged, defective, incorrect, or missing product, the customer must inform us immediately and provide the unboxing video
Exchange Policy
- Exchange requests must be raised within 7 days of receiving the parcel. Requests made after 7 days will not be accepted.
- The product must be unused, unwashed, and returned with its original packaging and tags.
- The unboxing video and order details/proof of purchase are mandatory for processing any return or exchange.
- All return and exchange requests are subject to verification and approval as per our policy.